Frequently Asked Questions

Everything you need to know to Click, Click, FixIT

How long does shipping take within South Africa?

We offer nationwide delivery. Orders in major hubs like Johannesburg and Cape Town typically arrive within 2-3 business days, while regional areas may take 4-5 business days.

What payment methods do you accept?

We accept all major credit and debit cards, Instant EFT via PayFast, and Mobicred for those who prefer to buy now and pay later.

Can I return a tool if it is not right for my project?

Yes, we offer a 14-day return policy for unused items in their original packaging. Please contact our support team to initiate a return or exchange.

Do my DIY power tools come with a warranty?

All power tools sold on DiYshop.co.za come with a standard 12-month manufacturer warranty against defects to ensure your projects never stop.

How can I track my FixIT order?

Once your order is dispatched, you will receive an email and SMS with a tracking link from our courier partners so you can monitor your delivery in real-time.

Do you offer technical support for tool assembly?

While we provide high-quality gear, we also offer digital manuals and video links for most products on their respective pages to help you get started immediately.